At SultanShopee.com, operated by Sultan Rabani Marketing Service Via Social Media, we strive to provide a seamless shopping experience. If you wish to cancel an order, please review our cancellation policy below.
Order Cancellation by Customer
Before Shipment:
You may cancel your order within [X] hours of placing it, provided it has not been shipped.
To request a cancellation, contact us at info@sultanshopee.com or call us at +971 50 612 2733 with your order details.
After Shipment:
Once an order has been shipped, it cannot be canceled. However, you may request a return as per our Return & Refund Policy.
Cancellation by SultanShopee.com
We reserve the right to cancel an order under the following circumstances:
If the product is out of stock or discontinued.
If there are pricing or technical errors on the website.
If the payment is incomplete or not verified.
If the delivery address is outside our service area.
In such cases, we will notify you and process a full refund if payment has already been made.
Refund for Canceled Orders
If an order is canceled before shipping, a full refund will be issued to the original payment method within [X] business days.
Refund processing times may vary depending on your bank or payment provider.
Modifications to Orders
If you need to modify an order (e.g., change size, color, or address), please contact us as soon as possible.
Modifications can only be made before the order is shipped.
Contact Us
For any cancellation-related queries, reach out to us:
Email: info@sultanshopee.com
Phone: +971 50 612 2733
